Whatever stage your print fleet is at — one aging copier or a hundred devices across six offices — there's a coverage option built for it.
Jams, streaking, network drops, and hardware failures diagnosed and fixed in a single dispatched visit.
Routine servicing timed to your device's actual usage, not a generic calendar reminder.
We watch toner levels, page counts, and error codes so a low-toner warning never becomes a missed deadline.
New device rollouts, driver deployment, and print-server configuration handled end to end.
Rollers, fusers, drums, and toner kept on hand so a part order doesn't add days to your repair.
An honest look at what your current lineup is costing you versus what it should be costing you.
Call, email, or submit the form with the device, symptoms, and how urgent it is.
A technician assesses the issue on-site or remotely and gives you a clear, itemized number.
Nothing happens without your sign-off — then we get the equipment back into service.
Confirmed working, logged to your service history, and flagged if anything else needs attention.
Every tier includes diagnostics, labor, and access to our parts stock. Ask for a fleet-specific quote if you're not sure which fits.
| Tier | Response Window* | What's Included | Typical Fit |
|---|---|---|---|
| Core | Next business day | Standard business-hours support, standard parts rates | Single-location offices, lighter print volume |
| Advantage Most Chosen | Same business day | Extended hours, discounted parts & consumables | Growing businesses with multiple devices |
| Command | 4-hour critical response | 24/7 escalation line, dedicated account manager, multi-site billing | Multi-branch operations & high-volume print rooms |
*Response windows are placeholder targets for illustration — confirm actual terms in your signed service agreement.
Yes — most of our accounts started with a fleet we didn't install. We service the major commercial brands regardless of where the device was purchased.
A dispatch fee applies once a technician is on-site or remote diagnostics have started, whether or not you proceed with the recommended repair. Your quote spells this out before we begin.
Yes — our Command tier is built for exactly that, with one invoice and one account manager across every site.
It depends on your coverage tier and location. Core targets next business day; Advantage and Command move faster. Exact timing is set in your service agreement.
Terms vary by plan and are laid out before you sign anything — nothing is auto-renewed without notice.